Shipping America

Placing and Accepting Orders
Orders will not be despatched until payment in full has been received and Plush Puppy is satisfied with the integrity of the order.
Without limiting the operation of any Terms & Conditions therein, Plush Puppy takes no responsibility for any loss or damage caused by late delivery or cancellation of an order or a product. Placement of an order by you constitutes an offer to enter into an agreement with us (“your offer”). Plush Puppy will email you an Order Confirmation for the sole purpose of confirming the details of your offer. The Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.

Cancellation by Us
Plush Puppy reserves the right not to provide goods or services, terminate membership accounts or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of other Terms & Conditions, we will not be held liable for loss or damage arising from exercising these rights.

Cancellation by You
If you need to cancel an order, please immediately email [email protected]. Our agreement with you commences once we have both confirmed your order and processed your payment. Once we have accepted payment for an order, cancellation of the order is within our sole discretion.

Delivery
Obligation is on you to enter the correct delivery address at time of ordering. Should you enter the wrong address, we are not obliged to resend the order to the correct address at our expense.

We provide an estimated date for delivery but while we make every effort to deliver by this time, all dates are estimates only. We engage Australia Post and other courier partners who we believe will do their best to deliver by the estimated delivery date.

Please note that all items in transit are at the risk of the purchaser having been despatched in good faith by us via courier or Australia Post. We maintain despatch documentation to enable the purchaser to prove despatch has taken place and for the purchaser to obtain compensation through the post or undertake insurance prior to despatch.

Without limiting the operation of other Terms & Conditions therein:

Returns and Exchanges
Due to the personal care nature of our products, we do not exchange or refund goods unless they were damaged or faulty when delivered.

Goods Damaged or Faulty on Delivery
Except where required by law, you must return damaged goods within 14 days of receipt. Plush Puppy will not refund the cost of delivery to return damaged or faulty goods.

Upon receipt of the returned defective or damaged product, we will despatch your replacement items via standard delivery, at our expense. If the replacement item is not available in stock, we will refund the original product price and delivery cost via the original method of payment. Please allow up to 14 days for refunds to be processed upon our receipt of goods.