Returns & Exchanges Policy

Overview

All returns and exchanges must be arranged in advance with our office.

We accept returns and exchanges within 14 days of delivery. Items must be unused, in original condition, and in original packaging, and suitable for resale.

Due to the personal care nature of our grooming products, we cannot accept returns on opened or used items unless they were damaged, defective, or incorrect upon delivery.

Shipping costs are the responsibility of the customer unless:

  • The item is defective or damaged upon arrival, or

  • The order was fulfilled incorrectly by us.

No claims will be accepted more than 14 days after delivery.

Eligibility for Return or Exchange

To be eligible:

  • The item must be unused and in the same condition you received it.

  • The item must be in its original packaging.

  • Proof of purchase (receipt or order confirmation) is required.

We reserve the right to refuse returns that do not meet these conditions.

Refunds

Once your return is received and inspected, you will receive an email confirming receipt of your item. We will notify you whether your refund has been approved.

If approved, your refund will be processed to your original method of payment within several business days.

Please note:

  • Shipping costs are non-refundable.

  • If applicable, return shipping costs may be deducted from your refund.

  • It may take additional time for your bank or credit card provider to post the refund to your account.

If you have not received your refund after allowing sufficient processing time, please:

1. Check your bank account again.

2. Contact your credit card company.

3. Contact your bank.

If you still have not received your refund, please contact us at [email protected].

Exchanges (Defective or Damaged Items)

We only replace items if they are defective, damaged, or incorrect.

If you believe your item qualifies, please email [email protected]  with:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the shipping box and packaging

These images may be used to file shipping claims with the courier and improve our fulfillment process.

Return Shipping

Returns should be sent to the location nearest you:

Plush Puppy
3075 Chastain Meadows Pkwy.
Marietta, GA 30066

OR

Plush Puppy
12320 4th St.
Rancho Cucamonga, CA 91730

Customers are responsible for return shipping costs unless the item is defective, damaged, or sent in error by us.

If you are returning a high-value item, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.

Shipping times for exchanged products may vary depending on your location.

Need Assistance?

For any questions regarding returns, refunds, or exchanges, please contact us at:

[email protected]